1. Scope
This Privacy Policy explains how Durango Platform (Durango, we, our, or us) collects, uses, and discloses information when you use our website, apps, APIs, and related services (collectively, the Services).
2. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, organization name, account credentials, and authentication metadata.
- Billing information: subscription details, payment status, and transaction history. Payment card data is handled by our payment processors and not stored by us in full.
- Usage information: features used, session activity, device and browser details, IP address, referral URLs, and approximate location inferred from IP.
- Customer content: prompts, messages, files, project metadata, and support communications that you submit through the Services.
- Cookies and similar technologies: data used to keep you signed in, remember preferences, improve performance, and measure product usage.
3. How We Use Information
We use information to:
- Provide, maintain, and improve the Services.
- Authenticate users and secure accounts.
- Process payments and manage subscriptions.
- Respond to support requests and communicate about updates.
- Detect, investigate, and prevent abuse, fraud, and security incidents.
- Comply with legal obligations and enforce our terms.
4. How We Share Information
We may share information in the following circumstances:
- With service providers that perform hosting, analytics, payments, identity, and support functions for us.
- With your organization administrator when you use an account tied to a team or enterprise workspace.
- In connection with a merger, financing, acquisition, bankruptcy, or sale of all or part of our business.
- When required by law or when we believe disclosure is necessary to protect rights, safety, and security.
- With your direction or consent.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and account status.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
- You can access, update, or delete certain account information from your account settings.
- You can opt out of non-essential communications by following unsubscribe instructions in those messages.
- You can control cookies through browser settings, though some features may not function properly.
- Depending on where you live, you may have legal rights to request access, correction, deletion, portability, or restriction of your personal information.
8. U.S. State Privacy Notice
If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information, including rights to know, access, delete, and correct data, and to appeal a denied request where required by law.
We do not sell personal information in exchange for monetary consideration and do not share personal information for cross-context behavioral advertising as those terms are defined under applicable law.
9. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us with personal information, contact us so we can take appropriate action.
10. International Data Transfers
Durango is based in the United States, and information may be processed in the United States or other countries where we or our service providers operate. Data protection laws in those countries may differ from the laws in your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version and revise the effective date above. Your continued use of the Services after updates become effective means you accept the updated policy.
12. Contact Us
For questions or privacy requests, email privacy@durango.sh.